0
General

Spark hires new agents, launches Outage Map tool

Wednesday 16 December 2015 | 17:10 CET | News
New Zealand operator Spark confirmed that all 100 new customer service agents promised in September are now operational, with the company looking to take on an additional 40 new agents in Christchurch. This will bring the total number of customer service agents at Spark to around 1,200 people answering around 120,000 calls a week. The company has also launched a new Outage Map tool, which provides a real-time view of any problems on the Spark mobile, broadband or landline networks. It uses icons to show where a problem is, what it is, when it began and when it has been fixed. The Outage Map

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: General
Companies: Spark
Countries: New Zealand
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Spark deliver TaaS implementation in Christchurch CBD

Published 15 Apr 2016 16:31 CET | New Zealand
Statistics New Zealand and Spark have partnered to deliver Telecommunications-as-a-Service (TaaS) government connectivity ...

Spark, AUT's Colab institute join forces in innovation 

Published 21 Dec 2015 09:55 CET | New Zealand
New Zealander operator Spark and Auckland University of Technology (AUT) entered into an agreement that will see the two ...

Spark criticises decision to increase Chorus line charges

Published 15 Dec 2015 17:23 CET | New Zealand
New Zealand's Commerce Commission's decision to significantly hike regulated Chorus line charges for copper broadband and ...

New Zealand approves increase in wholesale copper prices

Published 15 Dec 2015 08:11 CET | New Zealand
New Zealand's Commerce Commission issued its final decision setting the wholesale prices that Chorus can charge for use of its ...

Spark agrees to accelerate Canterbury 4G roll-out

Published 10 Dec 2015 17:59 CET | New Zealand
Spark New Zealand has confirmed plans to fast track the roll-out of 4G mobile technology to enable fast broadband services across ...

Cisco announces Spark cloud communications service

Published 09 Dec 2015 11:11 CET | World
Cisco has launched Cisco Spark, a service that delivers messaging, meeting and calling from the cloud. Cisco phones and video ...

Spark buys 2.3 GHz spectrum for NZD 9 mln

Published 07 Dec 2015 09:49 CET | New Zealand
New Zealand operator Spark has announced the acquisition of a 70 MHz block of 2.3 GHz spectrum from Craig Wireless and its ...

Spark acquires cloud services firm CCL for NZD 50 mln

Published 07 Dec 2015 09:37 CET | New Zealand
New Zealand operator Spark has agreed to acquire the South Island-based IT infrastructure and professional services company ...

Spark reaches over 90% of schools with N4L's Managed Network

Published 03 Dec 2015 13:30 CET | New Zealand
Spark announced that N4L's Managed Network now reaches more than 90 percent of New Zealand's schools. As N4L's key technology ...

Spark connects 2,000 customers to Rural Wireless Broadband

Published 30 Nov 2015 11:24 CET | New Zealand
More than 2,000 of Spark's rural customers are benefiting from access to a much faster and more reliable internet service using ...