Spark hires new agents, launches Outage Map tool

Wednesday 16 December 2015 | 17:10 CET | News
New Zealand operator Spark confirmed that all 100 new customer service agents promised in September are now operational, with the company looking to take on an additional 40 new agents in Christchurch. This will bring the total number of customer service agents at Spark to around 1,200 people answering around 120,000 calls a week. The company has also launched a new Outage Map tool, which provides a real-time view of any problems on the Spark mobile, broadband or landline networks. It uses icons to show where a problem is, what it is, when it began and when it has been fixed. The Outage Map

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Categories: General
Companies: Spark
Countries: New Zealand
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