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General

Swiss government approves new telecom law, to take effect from January

Thursday 19 November 2020 | 17:16 CET | News

The Swiss Federal Council has approved a revision of the Telecommunications Act, introducing several new consumer protection measures. The new provisions will take effect from 01 January 2021. 

The reform was the result of extensive consultations with associations, cantons and network operators. The amendments were necessary following the partial revision of the law adopted by Parliament in March 2019

Under the new rules, telecom service providers have to hand over information required for registration to the Federal Office of Communications and report changes that occur quickly. Mobile network providers must inform customers signing a contract about the activation or reactivation of roaming services, and at least once a year in writing about international roaming conditions. When customers roam on to a foreign mobile network, providers must inform customers immediately, and free of charge, on the maximum applicable costs of international roaming services. 

In addition, telecom service providers must assess the quality of fixed and mobile internet services and inform the public and the customers about the results. They also must offer their customers the possibility of keeping their numbers when switching to a new fixed or mobile operator, and telecom service providers must take measures to protect customers from receiving unwanted advertising. 



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Categories: General
Companies: Ofcom
Countries: Switzerland
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