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General

Swisscom picks Nice's authentication platform

Wednesday 7 December 2016 | 15:16 CET | News
Nice announced that Swisscom introduced Nice Real-Time Authentication platform into its contact centre to provide over 6 million customers a faster and more secure experience. By using the Nice platform, Swisscom reduces the time it takes to confirm its customers' identity by an average of 22 seconds. The authentication process takes place during the natural flow of conversation, eliminating the hassle of traditional knowledge-based questions. Nice's voice-based authentication platform also offers greater protection for Swisscom customers as biometrics-based authentication is more secure than

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Categories: General
Companies: Swisscom
Countries: Switzerland
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