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Wireless

T-Mobile generates highest mobile customer satisfaction among record scores at end summer - study

Thursday 8 October 2020 | 15:32 CET | News
Customers in the US recorded record high levels of satisfaction with their mobile phone provider during the covid-19 pandemic, according to a study by JD Power conducted in July and August and looking at issues such as network interruptions or slowdowns. JD Power noted however that scores may get compromised going ahead, when the deferred billing that amassed under the Keep America Connected pledge becomes due. The initiative ended on 30 June and many small business customers may be facing accumulated bills and collection efforts that could negatively affect their perception in the coming

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Categories: Mobile & Wireless
Companies: AT&T / Sprint / T-Mobile US / Verizon Wireless
Countries: United States
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