T-Mobile NL recognised for 'social' handling of bad debtors

Wednesday 10 February 2016 | 16:36 CET | News
T-Mobile Netherlands announced that it's been recognised by parent company Deutsche Telekom for its method of dealing with bad debtors. The 'DT Lead to Win Award' was awarded to the 'Sociaal Belteam' of the Dutch operator. The customer service team contacts customers with outstanding bills and helps develop a payment plan. The experience shows that many people find it easier to pay off the debts if their personal circumstances are taken into account. T-Mobile is currently expanding the team from six to 12 employees. 

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Categories: Mobile & Wireless
Companies: Deutsche Telekom / T-Mobile Netherlands
Countries: Netherlands
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