Tele2 disconnects customers by mistake after billing problem

Thursday 8 December 2016 | 15:09 CET | News
Tele2 Netherlands has disconnected around 2,000 customers in recent months by mistake, due to technical problems at the operator, according to a report from RTL Z. Due to the internal problems, the operator was forced to process bills by hand, leading to long delays in registering payments. As a result some customers were wrongly labeled as bad debtors and disconnected. Tele2 confirmed the problems to RTL, but said that some of the affected customers truly were bad debtors. The company hired extra staff in mid-November to deal with the payments backlog and the company said it's now nearly

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: Tele2 Netherlands
Countries: Netherlands
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.