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Wireless

Tele2 Netherlands adds smart chat to customer service app with IBM Watson

Monday 2 July 2018 | 15:15 CET | News
Tele2 Netherlands has implemented a chat functionality for customers to ask questions in its self-service app. Using the IBM Watson Assistant with artificial intelligence techniques, the chat interface allows customers to ask questions in Dutch about common issues such as their subscription and usage. The more questions they ask, the more the app learns and can respond better to queries. The operator said it worked with customers to adapt the new function in the MijnTele2 app to their needs. The updated app offers all the standard functions, such as managing account details, as well as the

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Categories: Mobile & Wireless
Companies: Tele2 Netherlands
Countries: Netherlands
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