Tele2 shows drop in triple-play WoM score

Wednesday 31 December 2014 | 16:25 CET | News
Increasingly fewer Tele2 triple-play customers would recommend the provider to friends or acquaintances. In the past few months, the operator's Word of Mouth score has fallen 10 percent points, to 35 percent in December 2014. The WoM score indicates the percentage of current customers who would recommend a provider or device to others. The figures for the last six months show also that in the mobile postpaid market, the brands Hi and Hollandsnieuwe score better than their parent companies KPN and Vodafone.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed / Mobile & Wireless
Companies: Consumentenbond / Hi / Hollandsnieuwe / KPN / Online.nl / Samsung / Tele2 / Telecompaper / Telfort / T-Mobile / UPC / UPC / Vodafone / Ziggo
Countries: Netherlands
::: add a comment
This article is part of dossier


Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Word of Mouth

Published 18 May 2016 14:25 CET | Netherlands
In 2014 Telecompaper introduced the WoM score, a score that indicates the positive word of mouth (WoM) from customers for a ...

Tele2 customers increasingly recommend company

Published 22 May 2015 10:40 CET | Netherlands
Tele2 Netherlands shows a steady improvement in its 'word of mouth' score since January. In mid-January around a third of Tele2 ...

Online.nl promises improvements in customer service

Published 17 Mar 2015 09:46 CET | Netherlands
Dutch broadband provider Online.nl has agreed with the Consumers Union (Consumentenbond) a number of measures aimed at better ...

Ziggo-UPC take 57% of Dutch triple-play market

Published 15 Mar 2015 14:00 CET | Netherlands
Triple-play subscriptions were used by 59 percent of Dutch households in Q4 2014, up from 50 percent a year and a half ago. One ...

WoM-score Tele2 onderuit bij triple play

Published 31 Dec 2014 11:42 CET | Netherlands
Steeds minder triple play klanten van Tele2 raden het merk aan bij vrienden of bekenden. In een paar maanden tijd is de WoM-score ...

Consumer union reports high number of Online.nl complaints

Published 24 Dec 2014 09:59 CET | Netherlands
The Dutch consumers union said it received an unusually high number of complaints about the broadband provider Online.nl in the ...

Telfort, Ziggo, KPN most recommended for triple play

Published 28 Nov 2014 11:04 CET | Netherlands
Triple-play providers Telfort, Ziggo and KPN are the most often recommended by their own customers, according to the 'word of ...

Calendar   /   Industry Events

02 Nov Cirrus Logic fiscal Q2
02 Nov Ceragon Networks Q3 2020
02 Nov SBA Communications Q3
02 Nov Adtran Q3 2020
02 Nov Neophotonics Q3 2020
02 Nov Lumentum fiscal Q1
02 Nov Skyworks fiscal Q4
02 Nov Idemia Q3 2020
02 Nov Arista Q3 2020
02 Nov Web Summit
03 Nov TIM Q3 2020
03 Nov Oteclo Q3 2020
04 Nov Fitbit Q3
04 Nov Lumen Technologies (formerly CenturyLink) Q3
04 Nov Qualcomm fiscal Q4
04 Nov Liberty Latin America Q3 2020
04 Nov Smith Micro Q3 2020
04 Nov Net Insight Q3 2020
04 Nov Qorvo fiscal Q2
04 Nov Telecom Italia Q3 2020
04 Nov Cellnex Q3
04 Nov Syn Q3 2020
04 Nov Magyar Telekom Q3 2020
04 Nov Liberty Global Q3 2020
04 Nov Softbank fiscal Q2
04 Nov Digital Infra Africa
05 Nov Cable One Q3 2020
05 Nov Aviat Q1
05 Nov Netia Q3 2020
05 Nov Viasat Q2
::: More Calendar Items