0
General

Telecom Italia to continue with call centre spin off

Friday 6 February 2015 | 14:36 CET | News
Telecom Italia has announced that it will press ahead with plans to spin off and rationalise its regional call centres after workers last month rejected a draft agreement to restructure the Caring Services division, which handles customer care activities. The draft document signed with the trade unions Slc Cgil, Fistel Cisl, Uilcom Uil and Ugl Telecomunicazioni followed more than seven months of negotiations covering all the issues of the customer services sector, which has been badly hit by the ongoing Italian recession. Although Telecom Italia had agreed to shelve the project to spin off

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: General
Companies: Telecom Italia
Countries: Italy
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Telecom Italia, unions sign redundancies deal

Published 08 Sep 2015 08:30 CET | Italy
Telecom Italia (TIM) has signed an agreement with trade unions to manage a total of 3,000 identified redundancies through ...

Telecom Italia to cut 1,700 jobs

Published 23 Jul 2015 14:49 CET | Italy
Telecom Italia has informed trade unions that it plans to lay off 1,700 workers. The announcement followed a meeting with the ...

Union to strike against Telecom Italia call centre spin off

Published 12 Jun 2015 10:53 CET | Italy
The Slc Cgil trade union has called on Telecom Italia's workers to strike on 30 June against the company's plans to spin off and ...

Telecom Italia to recruit again after 7 years - CEO

Published 27 Feb 2015 14:47 CET | Italy
Telecom Italia will take advantage of new provisions introduced in prime minister Matteo Renzi's emblematic Jobs Act to hire up ...

Telecom Italia workers reject customer care deal

Published 27 Jan 2015 09:42 CET | Italy
Telecom Italia's workers have rejected a draft agreement between the company and trade unions to restructure the Caring Services ...

Shareholders welcome Telecom Italia's organisational revamp

Published 24 Dec 2014 11:29 CET | Italy
Telecom Italia's minority investors association Asati has issued a statement confirming its full support for the changes to the ...

Telecom Italia creates new operations department

Published 23 Dec 2014 08:52 CET | Italy
Telecom Italia has announced the creation of an Operations Department to guarantee optimal management of the company's ...

Telecom Italia, unions sign draft customer care deal

Published 19 Dec 2014 09:48 CET | Italy
Telecom Italia has announced that it has signed a draft agreement with trade unions to restructure the company's Caring Services ...

TI workers to hold referendum on customer care spin off

Published 03 Dec 2014 14:53 CET | Italy
Telecom Italia has announced that the text of an agreement aimed at revitalising the company's Caring Services division, which ...

Telecom Italia uses Ennova's remote assistance platform

Published 21 Feb 2013 15:50 CET | Italy
Telecom Italia is using a platform developed by Ennova that enables the operator's mobile business customers to get assistance on ...