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General

Telefonica adds sign language system to Spanish customer service

Monday 23 November 2020 | 10:17 CET | News
Telefonica has teamed up with the CNSE Foundation to incorporate sign language into its Spanish customer service platform. The aim is to ensure the more than 1 million people in the country who are deaf or have hearing difficulties can access the company's call centre services via the SVisual system developed by CNSE. The system is available via a website (www.svisual.org) or dedicated app, enabling users to connect to Telefonica's phone-based customer service (1004) through a video interpreter.

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Categories: General
Companies: Telefonica
Countries: Spain
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