0
General

Telenet says over 80% of social media queries answered within hour

Friday 12 January 2018 | 09:36 CET | News
Belgian operator Telenet said its customer service team answered over 232,000 queries over social media in 2017. More than 80 percent of those were answered in less than an hour. The figures come from the company's annual social media report, which also highlights its growing fan base on Facebook and Instagram. 

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: Telenet
Countries: Belgium
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Telenet raises outlook amid 2.3% higher revenues in Q4

Published 13 Feb 2018 09:27 CET | Belgium
Belgian operator Telenet said revenues for the fourth quarter rose 2.3 percent from the year earlier to EUR 644 million. The ...

Telenet: ruim 230.000 klantcontacten via social media

Published 12 Jan 2018 08:57 CET | Belgium
Telenet heeft een Social Media report gepubliceerd, met een terugblik op 2017 en het gebruik van sociale media. Het Social Care ...





Calendar   /   Industry Events

30 Nov Zoom Video Communications Q3 2020
30 Nov NexTV Series MENA
01 Dec Hewlett Packard Enterprise fiscal Q4
01 Dec 5G Italy
01 Dec NGON & DCI World
02 Dec FTTH Conference
02 Dec Microsoft AGM
02 Dec Telia EGM
03 Dec Marvell Technology fiscal Q3
03 Dec GCX fiscal Q2
03 Dec Liberty Latin America AGM
::: More Calendar Items