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Telenor Norway ties up with Zisson to offer AI and chatbots to retailers as e-commerce expands

Thursday 6 December 2018 | 12:16 CET | News
Telenor Norway said it has tied up with a company called Zisson to develope a cloud omnichannel service for retailers, as the growth of e-commerce makes consumers less loyal. It uses Artificial Intelligence (AI) to analyse customer enquiries made on social media, websites, e-mails or via telephone and chatbots to answer them. Any unanswerable questions are referred to human customer service staff.

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Categories: Internet / IT
Companies: Telenor Norway
Countries: Norway
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