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General

Telephony tops list of Italian consumer complaints

Wednesday 18 March 2015 | 10:20 CET | News
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Around a quarter of all complaints lodged by Italian users in 2014 related to telephony, according to the figures released by the country's National Union of Consumers (UNC). Telecoms operators received around 25 percent of the total, followed by energy companies (18 percent) and e-commerce companies (13 percent). Consumers mainly protested about unsolicited services that weren't part of the original contract, inflated bills and problems regarding number portability. In January, Italy's anti-trust and competition regulator AGCM fined the operators Telecom Italia, 3 Italia, Wind and Vodafone

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Categories: General
Companies: 3 Italia / Telecom Italia / Vodafone Italia / Wind
Countries: Italy
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