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Broadband

Telia adds Google AI to Telia ACE customer service platform

Wednesday 10 June 2020 | 11:57 CET | News
Telia Company said it has added Google Contact Center Artificial Intelligence (CCAI) to its Telia ACE customer service platform for businesses. Telia ACE responds to150 million calls and 200 million digital contacts every year. The system answers customer queries via telephone calls, "chats" messaging, social media and email.

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Categories: Fixed
Companies: Google / Telia
Countries: World
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