0
General

Telstra extends Covid-19 customer support measures to end-June

Tuesday 14 April 2020 | 11:22 CET | News
Australian operator Telstra has announced it has extended the end date of its existing Covid-19 customer support measures to the end of June. Telstra has also launched a bill assistance hub for customers who cannot pay their bills during the Covid-19 crisis. 

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: Telstra
Countries: Australia
::: add a comment
This article is part of dossier

Coronavirus


Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Telstra offers additional mobile data, unlimited home phone calls amid increased COVID-19 restrictions

Published 09 Jul 2020 10:35 CET | Australia
Australian operator Telstra has announced that, with increased COVID-19 restrictions around the Melbourne metropolitan area and ...

Telstra increases data allowances for mobile broadband customers

Published 28 Apr 2020 05:36 CET | Australia
Australian operator Telstra has updated the domestic data allowance on Small, Medium and Large mobile broadband data plans to ...

Telstra prices EUR 500 mln worth of bonds, secures more credit facilities

Published 20 Apr 2020 09:04 CET | Australia
Australian operator Telstra has priced a EUR 500 million worth of bonds. The notes will be issue on 23 April and have a 10-year ...

NBN Co launches USD 150 mln COVID-19 relief, assistance fund

Published 17 Apr 2020 07:51 CET | Australia
NBN Co, the company building and operating Australia's broadband access network, has announced it will establish an AUD 150 ...

Australian operators form work group to manage congestion caused by covid-19 pandemic

Published 08 Apr 2020 15:47 CET | Australia
The Australian Competition & Consumer Commission (ACCC) has granted interim authorisation allowing NBN Co and five retail service ...

Australia 5G uptake forecast revised down by 50% for 2020

Published 07 Apr 2020 09:47 CET | Australia
The Australian market grew by 332,000 SIOs (Services in Operation) for the six months to the end of December 2019, reaching ...

Telstra changes network name to 'Telstra #StayHome' during covid-19 crisis

Published 31 Mar 2020 09:53 CET | Australia
Australian operator Telstra has changed its network name on customers' mobile phone during the covid-19 crisis to 'Telstra ...

Telstra introduces My Telstra customer self-service app

Published 31 Mar 2020 08:22 CET | Australia
Australian operator Telstra has introduced its My Telstra app which is designed to be a one-stop-shop for all Telstra customers. ...

Summary of international coronavirus-related telecoms and media news - week 13

Published 27 Mar 2020 12:01 CET | World | Update: 30 Mar 2020 09:24 CET
The coronavirus (Covid-19) pushes all the regular telecom and media news into the background - and for good reason. The impact, ...

Telstra intros measures to help small business customers during covid-19 crisis

Published 26 Mar 2020 09:25 CET | Australia
Australian operator Telstra has announced it is pausing all late payment fees and disconnections for non-payment for consumer and ...

Foxtel offers more content, access on more screens for residential users during Covid-19 crisis

Published 26 Mar 2020 07:35 CET | Australia
Australian subscription-TV provider Foxtel has introduced a series of initiatives for customers spending more time at home to ...

Optus unveils measures to help customers during Covid-19 crisis

Published 24 Mar 2020 08:47 CET | Australia
Australian operator Optus has announced a set of measures designed to help customers during the Covid-19 crisis. Optus customers, ...

Telstra offers additional data, unlimited home phone calls amid Covid-19 crisis

Published 17 Mar 2020 17:40 CET | Australia
Telstra is giving consumer and small business customers additional data as well as offering unlimited home phone calls to ...

Telstra launches global epidemic and pandemic leave policy

Published 12 Mar 2020 08:39 CET | Australia
Australian operator Telstra has introduced its global epidemic and pandemic leave policy, to respond to the ongoing COVID-19 ...