Telstra to contact customers with slow NBN speeds, offer remedy

Friday 22 November 2019 | 09:12 CET | News
The Australian Competition & Consumer Commission (ACCC) has announced that Telstra and Belong customers that upgraded to higher-speed NBN plans will be contacted if they are not getting the maximum speed available under the plan. Under a November 2017 court-enforceable undertaking, Telstra was required to check customers' broadband speeds if they were using NBN via FTTN or FTTB connections. If a customer does not receive the maximum speeds promised under their plan, Telstra is required to inform the customer of the maximum speeds attainable, and offer a remedy if the customer wanted to

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed
Companies: Telstra
Countries: Australia
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Australian operators deliver 80% of maximum plan speeds in busy hours - study

Published 21 Feb 2020 10:29 CET | Australia
Australian operators currently deliver more than 80 percent of maximum plan speeds in the busy evening hours, according to a ...

Superfone faces penalties in Australia for misleading telemarketing practices

Published 13 Dec 2019 10:11 CET | Australia
The Australian Competition & Consumer Commission (ACCC) has instituted proceedings against telecommunications provider Superfone ...

Telstra proposes 'fundamental changes' to NBN pricing framework

Published 06 Aug 2019 08:59 CET | Australia
Australian operator Telstra is recommending some "fundamental changes" to the NBN pricing framework. These changes include the ...

Australia improves speeds on fixed-line NBN services in Q1

Published 09 May 2019 08:58 CET | Australia
Speeds on fixed-line NBN services improved during the first quarter of this year, including during busy evening hours between ...

Telstra NBN leads broadband internet speeds in Australia in January

Published 12 Feb 2019 10:57 CET | Australia
Australian operator Telstra has announced that, in January, it remained at the top of the leader for broadband speeds for the ...

ACCC urges NBN customers to check if they are entitled to refund

Published 23 Jan 2019 16:55 CET | Australia
The Australian Competition and Consumer Commission (ACCC) is urging NBN customers experiencing slow connection speeds to contact ...

Australian watchdog starts legal proceedings against Activ8me for misleading ads

Published 05 Dec 2018 06:50 CET | Australia
The Australian Competition and Consumer Commission (ACCC) has started proceedings against internet provider Australian Private ...

Telstra fixed broadband data usage jumps 40% in one year

Published 04 Sep 2018 09:54 CET | Australia
Telstra has announced that its fixed broadband data usage increased around 40 percent between July 2017 and July 2018. ...

Telstra launches AUD 89 home broadband plan

Published 04 Sep 2018 08:12 CET | Australia
Australian operator Telstra has introduced an AUD 89 home broadband plan. The service includes the Standard Plus speed tier for ...

7% of Australia broadband users receive less than half of maximum plan speed - study

Published 31 Jul 2018 08:01 CET | Australia
Most NBN fixed-line broadband customers are receiving relatively fast internet speeds, including during busy hours. However, ...

Australian operators deliver 90% of maximum plan speeds - study

Published 29 Mar 2018 09:15 CET | Australia
Australia's NBN broadband services from iiNet, Optus, Telstra and TPG are now delivering between 80 and just over 90 percent of ...

Calendar   /   Industry Events

25 Jan Edgeware EGM
25 Jan The Things Conference 2021
26 Jan Verizon Communications Q4 2020
26 Jan F5 Networks fiscal Q1
26 Jan Microsoft fiscal Q2
26 Jan Meetup MENA
27 Jan KPN Q4 2020
27 Jan Extreme Networks fiscal Q2
27 Jan MediaTek Q4 2020
27 Jan Calix Q4 2020
27 Jan Facebook Q4 2020
27 Jan AT&T Q4 2020
27 Jan Corning Q4 2020
27 Jan Uptime
28 Jan Crown Castle Q4 2020
28 Jan Rogers Communications Q4 2020
28 Jan Juniper Networks Q4 2020
28 Jan Comcast Q4 2020
28 Jan Samsung Electronics Q4 2020
28 Jan Skyworks fiscal Q1
28 Jan 8x8 fiscal Q3
29 Jan Charter Communications Q4 2020
29 Jan Telia Q4 2020
29 Jan Ericsson Q4 2020
29 Jan NEC fiscal Q3
::: More Calendar Items