UFC threatens legal action over Free Mobile service faults

Tuesday 27 March 2012 | 09:54 CET | News
French consumer association UFC-Que Choisir has written to new operator Free Mobile to put it on notice about its obligations of transparency and information towards its customers, the association's president, Alain Bazot, told AFP. UFC wants the operator to indemnify customers for faulty service. Bazot criticises Free Mobile for remaining silent in the face of customer complaints. UFC threatened to take legal action if it does not receive a reply from the operator within ten days.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: Mobile & Wireless
Companies: Free Mobile
Countries: France
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


UFC claims 3G service quality has declined in France

Published 20 Nov 2013 10:11 CET | France
French consumer association UFC-Que Choisir claims that the quality of operators' 3G mobile services has declined as they push ...

UFC tests 4G in Paris, sues operators for misleading adverts

Published 06 Nov 2013 08:47 CET | France
French consumer association UFC-Que Choisir has published a report demonstrating the wide divergence between mobile operators' ...

French competition officials raid Iliad offices

Published 06 Jun 2013 09:51 CET | France
France's directorate general for competition, consumption and fraud prevention DGCCRF, a division of the finance ministry, has ...

Consumer group sues Free Mobile over service quality

Published 17 Jan 2013 12:18 CET | France
French consumer association UFC-Que Choisir has filed a lawsuit against Free Mobile for allegedly misleading customers about the ...

French consumer group CLVC sues ten mobile operators

Published 07 Jan 2013 22:45 CET | France
French consumer association CLVC has filed a lawsuit against ten mobile operators for placing abusive clauses in their contracts. ...

Free Mobile accuses undercover reporter

Published 26 Oct 2012 10:40 CET | France
Pierre Hasky, the director of news site Rue89.com, owned by the Nouvel Observateur magazine, has been summoned by the police as ...

Nearly half of Free Mobile calls fail at peak time - study

Published 02 Apr 2012 11:42 CET | France
French MNO Free Mobile's call failure rate stands at 46 percent between 18:00 and 21:00 in Paris and Lyon, according to quality ...

Free Mobile says service to return to normal within 15 days

Published 29 Mar 2012 10:02 CET | France
French operator Free Mobile has informed its customers that it expects its service to progressively return to normal in the next ...

Orange would suspend Free roaming deal if own QoS suffered

Published 26 Mar 2012 09:35 CET | France
Orange France will not hesitate to suspend its roaming agreement with Free Mobile if incidents on Free's network were to affect ...

Free Mobile network fault hits Sosh, Virgin users - report

Published 21 Mar 2012 12:00 CET | France
French operator Free Mobile's network was affected by a significant fault between 17:00 and 20:00 on 20 March, which had ...

Free threatens legal action over network criticisms

Published 08 Mar 2012 12:49 CET | France
Free Mobile has threatened to take legal action against any future critics of the veracity of its network coverage and size of ...

Free Mobile service disrupted on 2 March

Published 05 Mar 2012 09:06 CET | France
French operator Free Mobile's network was hit by its first significant fault on 2 March, Les Echos reports. The network ...

Free Mobile meets coverage requirements - Arcep

Published 29 Feb 2012 10:26 CET | France
French telecom regulator Arcep found that Free Mobile is still meeting its regulatory obligations, with a coverage rate of over ...