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General

UK telcos fail to inform customers of ADR rights - study

Thursday 10 September 2015 | 15:24 CET | News
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UK regulator Ofcom has published an independent study, conducted by Mott MacDonald, looking at whether communications providers are writing to consumers with unresolved complaints to inform them of their right to go to Alternative Dispute Resolution (ADR). he study looked at a number of complaint cases randomly sampled from cases that had been accepted for consideration by an ADR scheme in 1st-half 2014. In response to the study, Jo Connell, Chair of the Communications Consumer Panel (CCP), said that there was a clear need for CPs to take action to address their poor performance in this area,

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Categories: General
Countries: United Kingdom
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