UKE announces option of alternative dispute resolution

Wednesday 11 January 2017 | 13:42 CET | News

Polish regulator UKE has announced the option of an alternative dispute resolution (ADR). UKE may help consumers to resolve a dispute with an operator, e. g. in cases where a customer's complaints about an invoice for services or an operator not have not been accepted.

From 10 January, new provisions on ADR entered into force that impact the Telecommunications Act. The ADR proceeding will replace the mediation procedure conducted by the UKE's chairman so far. 

The UKE chairman can resolve a conflict with an operator more easily and quickly than using a procedure in front of a court, which also saves the consumer costs. 

Cases should be resolved within 90 days. The procedure is voluntary. UKE does not decide but only recommends an amicable solution.

Consumers only need to fill in a contact form or send a written request to UKE. Requests should be submitted within twelve months of the date of filing a complaint to the operator.

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