0
Broadband

UPC Austria to publish weekly customer rating

Thursday 19 May 2016 | 12:57 CET | News
UPC Austria announced plans to update weekly its customer satisfaction rating on its website. The score is based on about 10,000 customer ratings per month, conducted by partner Medallia. Over the past four weeks, customers rated UPC's services with 8.4 out of 10 possible points. The customer satisfaction surveys have been carried out on a regular basis since 2013. The survey is done within 24 hours of being in contact with UPC, may it be with a technician at home or with a support consultant via telephone, email or at a UPC shop.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed
Companies: Medallia / UPC Austria
Countries: Austria
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

UPC Austria extends digital TV migration

Published 08 Jun 2016 17:55 CET | Austria
Cable operator UPC is extending the migration of its TV services in Austria from analogue to fully digital. On 12 July, analogue ...

UPC revenue up in Switzerland, Austria on fewer customers

Published 10 May 2016 13:36 CET | Switzerland
UPC Cablecom reported that business continued to grow in the first quarter of 2016. Revenue in Switzerland increased by 1.9 ...

UPC, 3 Austria host school girls for Vienna Daughters day

Published 02 May 2016 10:44 CET | Austria
3 Austria hosted around 30 girls aged 11-16 on 28 April to mark 'Girls in ICT' day. The girls had breakfast with CEO Jan Trionow ...

UPC Austria offers internet at up to 150 Mbps for EUR 9.90

Published 31 Mar 2016 13:19 CET | Austria
UPC Austria is running a spring promotion offering all internet bundles with speeds at up to 250 Mbps for EUR 9.90 during the ...

UPC keen to launch Replay TV service in Austria

Published 07 Mar 2016 14:33 CET | Austria
Eric Tveter, CEO of the UPC's Central Europe (CE) Group, is looking to roll out Replay TV in Austria, reports the APA news ...

UPC Austria gains 13,400 RGUs in 2015

Published 16 Feb 2016 13:30 CET | Austria
UPC Austria reported a total of 1,379 million revenue-generating units as of 31 December 2015, an increase of 13,400 ...

UPC Cablecom to become UPC in 2016

Published 02 Dec 2015 12:14 CET | Switzerland
Liberty Global subsidiaries UPC Austria and UPC Cablecom in Switzerland will both operate under the name "UPC" from 2016 as part ...

UPC Austria activates Wi-Free network nationwide

Published 16 Nov 2015 14:56 CET | Austria
UPC Austria has confirmed the nationwide launch of the Wi-Free service following a successful pilot project with around 15,000 ...

UPC gets Digital business manager

Published 03 Nov 2015 15:39 CET | Austria
Thomas Bergmann was appointed as the manager of Digital Business at UPC Cablecom in Switzerland and UPC Austria in October, ...





Calendar   /   Industry Events

07 May Telus International Q1 2021
07 May Cellnex Q1 2021
07 May TDS, US Cellular Q1
10 May NortonLifeLock fiscal Q4, investors day
10 May 8x8 fiscal Q4 results
10 May Synchronoss Q1
10 May Boingo Wireless Q1 2021
10 May Weibo Q1 2021
10 May Ceva Q1 2021
11 May Vizio Q1 2021
11 May Allot Q1 2021
11 May United Internet Q1 2021
11 May Softbank FY results
11 May Sonim Q1 2021
11 May Magyar Telekom Q1 2021
11 May Radcom Q1 2021
11 May Telefonica Brasil Q1 2021
11 May Lattice Semiconductor investor day
11 May Small Cells World Summit
12 May Airtel Africa Q1 2021
12 May Mediaset Q1 2021
12 May NEC FY results
12 May Syn Q1 results 2021
12 May Telefonica Deutschland Q1 2021
12 May Deutsche Telekom Q1 2021
12 May Bredband2 Q1 2021
12 May Lumentum fiscal Q3
12 May OTE Q1 2021
13 May Inwit Q1 2021
13 May DZS investors day
::: More Calendar Items