UPC Austria to publish weekly customer rating

Thursday 19 May 2016 | 12:57 CET | News
UPC Austria announced plans to update weekly its customer satisfaction rating on its website. The score is based on about 10,000 customer ratings per month, conducted by partner Medallia. Over the past four weeks, customers rated UPC's services with 8.4 out of 10 possible points. The customer satisfaction surveys have been carried out on a regular basis since 2013. The survey is done within 24 hours of being in contact with UPC, may it be with a technician at home or with a support consultant via telephone, email or at a UPC shop.

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Categories: Fixed
Companies: Medallia / UPC Austria
Countries: Austria
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