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Broadband

US consumers more satisfied with streaming services than pay-TV

Wednesday 23 May 2018 | 13:01 CET | News
American consumers are more satisfied with subscription video services than traditional pay-TV, according to the annual American Customer Satisfaction Index. It includes video streaming services for the first time in 2018, and these achieved  an ACSI score of 75 out of 100, versus 62 for pay-TV, which was down 3.1 percent over last year. The survey also found ISPs scoring poorly in terms of customer satisfaction. 

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Categories: Broadcast & Satellite / Internet
Companies: Altice Europe / Amazon / Apple / AT&T / Comcast / Cox Communications / DirecTV / Dish Network / Frontier Communications / Google / HBO / Hulu / Mediacom / Microsoft / Netflix / Optimum / Sony / Suddenlink / Verizon / Vudu / YouTube
Countries: United States
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