Virgin Mobile leads Canadian mobile service satisfaction survey

Thursday 26 April 2018 | 18:52 CET | News
Some 32 percent of Canadian customers indicate that it took a lot of effort to resolve a recent problem with their mobile carrier, while 41 percent who encountered hurdles in the resolution process are considering—or have decided—to switch their provider,  according to the J.D. Power 2018 Canada Wireless Customer Care Study. Virgin Mobile ranks highest in overall customer care satisfaction for the second consecutive year, with a score of 793. Koodo Mobile and SaskTel rank second in a tie with a score of 792. Videotron follows with a score of 789. The overall satisfaction average is 753.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: Mobile & Wireless
Companies: SaskTel / Videotron / Virgin Mobile
Countries: Canada
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


US mobile customers more satisfied with purchase experiences - survey

Published 14 Feb 2019 19:39 CET | United States
US wireless customers' satisfaction increased among all sales channels since 2018, according to data from J.D. Power. ...

Videotron launches youth brand Fizz, plans new smart home hub Helix

Published 30 Oct 2018 15:03 CET | Canada
Canadian cable operator Videotron has launched a new brand called Fizz to target younger customers. The company also plans to ...

Canadians still prefer in-store experience to online for mobile services - study

Published 25 May 2018 10:50 CET | Canada
Canadians still prefer a "real store" experience when shopping for mobile services, according to a study by JD Power. In fact, ...

Bell to roll out gigabit LTE speeds

Published 02 Feb 2018 20:12 CET | Canada
Bell announced its LTE Advanced (LTE-A) wireless network delivered data speeds of 1Gbps in recent deployment testing. Bell ...

Telus, Huawei deploy small-cell platform that supports 1Gbps

Published 14 Nov 2017 16:05 CET | Canada
Huawei and Telus deployed an innovative small-cell platform to deliver speeds exceeding 1 Gbps in both indoor and outdoor ...

SaskTel to upgrade 35 towers in Saskatchewan

Published 04 Sep 2017 18:46 CET | Canada
SaskTel said it plans to invest CAD 4 million to upgrade 35 wireless towers spread throughout rural Saskatchewan. The company ...

SaskTel hikes LTE capacity in 7 more resort communities

Published 23 May 2016 10:28 CET | Canada
SaskTel will introduce LTE wireless technology in seven new resort communities in rural Saskatchewan to address ever-growing ...

Calendar   /   Industry Events

25 Jan European 5G Conference
26 Jan AT&T Q4 2021
26 Jan Corning Q4 2021
26 Jan Intel Q4 2021
26 Jan Calix Q4 2021
26 Jan Crown Castle Q4 2021
27 Jan Extreme Networks fiscal Q2
27 Jan Apple fiscal Q1
27 Jan Juniper Networks Q4 2021
27 Jan STMicroelectronics Q4 2021
27 Jan Samsung Electronics Q4 2021
27 Jan MTN Nigeria Q4 2021
27 Jan Elisa Q4 2021
27 Jan Rogers Communications Q4 2021
27 Jan Comcast Q4 2021
27 Jan FCC meeting
28 Jan SK Hynix Q4
28 Jan Charter Communications Q4
28 Jan Telia Lithuania Q4 2021
28 Jan Telia Company Q4 2021
31 Jan KPN Q4 2021
31 Jan Cirrus Logic Q3
31 Jan NXP Semiconductors Q4 2021
31 Jan NEC fiscal Q3
31 Jan Harmonic Q4
01 Feb Tele2 Q4
01 Feb A10 Networks Q4
01 Feb Vantage Towers fiscal Q3
01 Feb Vodacom fiscal Q3
01 Feb EA fiscal Q3
::: More Calendar Items