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Wireless

Virgin Mobile leads Canadian mobile service satisfaction survey

Thursday 26 April 2018 | 18:52 CET | News
Some 32 percent of Canadian customers indicate that it took a lot of effort to resolve a recent problem with their mobile carrier, while 41 percent who encountered hurdles in the resolution process are considering—or have decided—to switch their provider,  according to the J.D. Power 2018 Canada Wireless Customer Care Study. Virgin Mobile ranks highest in overall customer care satisfaction for the second consecutive year, with a score of 793. Koodo Mobile and SaskTel rank second in a tie with a score of 792. Videotron follows with a score of 789. The overall satisfaction average is 753.

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Categories: Mobile & Wireless
Companies: SaskTel / Videotron / Virgin Mobile
Countries: Canada
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