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Wireless

Vodacom South Africa opens centre to take customer queries via social media

Thursday 29 March 2018 | 13:30 CET | News
Vodacom South Africa has opened a Social Media Command Centre (SMCC) in Cape Town for customer service enquiries, after a 200 percent increase in social media queries over the last twelve months. To meet this demand, it will spend over ZAR 15 million on staff, equipment and infrastructure over the next year. It will assign a centralised team of specialists that can quickly scale up or down as required.

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Categories: Mobile & Wireless
Companies: Vodacom South Africa
Countries: South Africa
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