0
Wireless

Vodafone Australia to refund users for unauthorised billing charges

Tuesday 16 July 2019 | 07:23 CET | News
Australia's Competition and Consumer Commission (ACCC) has announced that Vodafone Australia has admitted to making false or misleading representations about its third-party Direct Carrier Billing (DCB) service. The operator will contact and refund impacted consumers, following an ACCC investigation.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Vodafone / Vodafone Australia
Countries: Australia
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Australia telecoms consumer complaints rise 13% in March quarter on bushfire impact

Published 22 May 2020 10:16 CET | Australia
Complaints to Australia's Telecommunications Industry Ombudsman (TIO) in the three months to 31 March 2020 decreased by 14 ...

Australia's ACMA, TIO revise agreement on phone, internet service complaints

Published 06 May 2020 08:25 CET | Australia
The Australian Communications and Media Authority (ACMA) has revised its agreement with the Telecommunications Industry Ombudsman ...

Vodafone Australia extends 4G coverage in Tasmania

Published 28 Jan 2020 15:17 CET | Australia
Vodafone Australia announced the addition of three new mobile towers in Tasmania to improve mobile coverage and extend 4G ...

Vodafone Australia offers benefits to volunteer firefighter customers

Published 03 Jan 2020 09:35 CET | Australia
Vodafone Australia started offering benefits to show its gratitude to the brave volunteer firefighters who have given their time ...

Australian telecom complaints down 21% in year to June

Published 25 Sep 2019 10:30 CET | Australia
Complaints to Australia's telecoms ombudsman fell 21.1 percent in the year to June to 132,387, according to the TIO's latest ...

Only 25% of customers take up Optus' refunds for digital purchases

Published 03 Jul 2019 07:25 CET | Australia
Australia's Competition and Consumer Commission (ACCC) has urged Optus customers to check for refunds from Optus. Optus users ...

Optus to pay AUD 10 mln penalty for misleading customers over digital purchases

Published 06 Feb 2019 06:45 CET | Australia
According to the ACCC, the AUD 10 million penalty is one of the highest imposed by the court after ACCC action on a consumer ...

Watchdog starts proceedings against Optus for misleading customers over billing charges

Published 17 Oct 2018 09:36 CET | Australia
The Australian Competition and Consumer Commission (ACCC) has commenced proceedings against Optus, alleging it made false or ...