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Wireless

Vodafone Germany sees customer experience as key

Monday 1 August 2016 | 15:29 CET | News
Daniel Bäumer, Head of Digital at Vodafone Germany, says that his key target is to provide an outstanding customer experience and getting the commercial benefits from that. He is honoured with the results WUA! presented at the end of June. Bäumer says in a WUA! blog he is convinced Vodafone or any company will not get these benefits and won't do a lot of sales or provide excellent service without addressing customer needs and providing a great customer experience. "The most important aspect of our strategy is that we look at the digital journeys from a customer perspective. But we also take

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Categories: Mobile & Wireless
Companies: Vodafone Germany
Countries: Germany
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