0
General

Vodafone Germany starts customer service over WhatsApp

Thursday 15 November 2018 | 16:40 CET | News
Vodafone Germany announced a start to customer service over WhatsApp, claiming a first on the German market. This follows the recent introduction of Apple Business Chat, SMS and its own AI bot Tobi to serve customers, as the operator looks to digitise its operations further. 

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: Vodafone Germany / WhatsApp
Countries: Germany
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

CM.com biedt Apple Business Chat aan

Published 28 Oct 2019 12:08 CET | Netherlands
CM.com heeft support toegevoegd voor Apple Business Chat. Deze zakelijke messagingdienst van Apple is wereldwijd in beta en werkt ...

Three quarters of German smartphone owners use Whatsapp daily

Published 27 Dec 2018 09:35 CET | Germany
Three quarters of smartphone owners in Germany (73%) use Whatsapp on a daily basis, according to a survey by YouGov and DPA. Only ...

Vodafone Germany enhances customer support with Apple Business Chat

Published 03 Oct 2018 11:22 CET | Germany
Vodafone Germany has enhanced its customer service experience with Apple Business Chat, allowing customers to contact the company ...

Vodafone Germany adds SMS messaging to customer service operations

Published 28 Sep 2018 11:23 CET | Germany
Vodafone Germany has deployed the LiveEngage platform from conversational commerce technology provider LivePerson to enable ...

Over half of Germans use messaging apps for phone calls - Bitkom

Published 09 Aug 2018 22:28 CET | Germany
Over half of Germans (51 percent) use messaging apps like WhatsApp to make telephone calls, according to a new survey of 1,212 ...

Vodafone launches AI chatbot Tobi in Germany

Published 18 Jul 2018 15:34 CET | Germany
Vodafone Germany has launched its artificial intelligence-powered chatbot Tobi on the German market, enabling customers to ask ...





Calendar   /   Industry Events

26 Jan Cisco Live
28 Jan Dtac Q4 2019
28 Jan Airtel Africa fiscal Q3
28 Jan Grameenphone Q4 2019
28 Jan Calix Q4 2019
28 Jan AudioCodes Q4 2019
28 Jan CEM in Telecoms Global Summit
29 Jan Telia Q4 2019
29 Jan AT&T Q4 2019
29 Jan Mellanox Q4 2019
29 Jan Limelight Networks Q4 2019
29 Jan Cirrus Logic fiscal Q3
29 Jan KPN Q4 2019
29 Jan Telenor Q4 2019
29 Jan Facebook Q4 2019
29 Jan Extreme Networks fiscal Q2
29 Jan Line Q4 2019
29 Jan Qorvo fiscal Q3
29 Jan Microsoft fiscal Q2
29 Jan Elisa Q4 results
29 Jan European 5G Conference
30 Jan BT fiscal Q3
30 Jan Verizon Q4 2019
30 Jan NTT Docomo fiscal Q3
30 Jan Amazon Q4 2019
30 Jan Samsung Electronics Q4 2019
30 Jan The Things Conference
30 Jan FCC meeting
31 Jan Charter Q4 2019
31 Jan KDDI fiscal Q3
::: More Calendar Items