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General

Vodafone Germany starts customer service over WhatsApp

Thursday 15 November 2018 | 16:40 CET | News
Vodafone Germany announced a start to customer service over WhatsApp, claiming a first on the German market. This follows the recent introduction of Apple Business Chat, SMS and its own AI bot Tobi to serve customers, as the operator looks to digitise its operations further. 

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Categories: General
Companies: Vodafone Germany / WhatsApp
Countries: Germany
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