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Wireless

Vodafone Italia launches AI-powered Tobi chatbot

Monday 16 April 2018 | 15:33 CET | News
Vodafone Italia has announced the launch of Tobi, an artificial intelligence-powered chatbot for online queries that was first rolled out by the parent company in the UK a year ago. The chatbot is described as a virtual service agent and will be available via all of the operator's digital assistance channels, from the My Vodafone app, to social media and the company's website. Customers can use it to get immediate answers to questions 24 hours a day, such as "Ciao Tobi, do I have fibre coverage in my area?" or "How much does it cost to send an SMS to the US?"

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Categories: Mobile & Wireless
Companies: Vodafone / Vodafone Italia
Countries: Italy
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