0
General

Vodafone Italia updates customer service with AI tech

Friday 27 January 2017 | 10:56 CET | News
Vodafone Italia has announced that it will be using artificial intelligence to revamp its customer service platform via a system called Vodafone Bot. Already available on the company's official Facebook page, Vodafone Bot uses a semantic engine to respond in real time to all types of questions about the operator's latest offerings and requests for PUK codes and the like. The service can be accessed via the private chat mode in both desktop and mobile versions or via the Messenger app.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: General
Companies: Facebook / Vodafone Italia
Countries: Italy
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Vodafone Italia launches AI-powered Tobi chatbot

Published 16 Apr 2018 15:33 CET | Italy
Vodafone Italia has announced the launch of Tobi, an artificial intelligence-powered chatbot for online queries that was first ...

Vodafone launches 800 Mbps 4.5G service in Florence, Palermo

Published 16 May 2017 13:16 CET | Italy
Vodafone Italia has launched a commercial service offering download speeds of up to 800 Mbps using 4.5G technology in Florence ...

Vodafone Italia discounts own-brand phones for Valentine's

Published 14 Feb 2017 14:42 CET | Italy
Vodafone Italia has announced major discounts to its own-brand Smart handsets as part of a St. Valentine's promotion running ...

Vodafone Italia offers 4GB of free Valentine's data

Published 13 Feb 2017 09:56 CET | Italy
Vodafone Italia has announced that it will be offering its 20 million-plus mobile customers up to 4GB of free mobile data to ...

Vodafone Italia Q3 service revenues up 2.8%

Published 02 Feb 2017 10:14 CET | Italy
Vodafone Italia reported third-quarter service revenues of EUR 1.33 billion, up 2.8 percent, leading growth among the operator's ...

Vodafone Italia offers free data for Chinese new year

Published 27 Jan 2017 09:39 CET | Italy
Vodafone Italia has announced that it will be offering all its Chinese prepay customers two days of free data to celebrate the ...

Vodafone Italia launches Shakethon competition

Published 16 Jan 2017 19:52 CET | Italy
Vodafone Italia announced a new marketing initiative aimed at promoting its 'Shake' mobile plans, launched in June 2016 for users ...

Vodafone Italia gives prepay customers 1 week of free calls

Published 11 Jan 2017 14:36 CET | Italy
Vodafone Italia has announced that it will be offering all its prepay customers one week of free calls to other Vodafone numbers ...

Vodafone Italia fined EUR 1 mln over contract clauses

Published 30 Dec 2016 11:19 CET | Italy
Vodafone Italia has had fines amounting to EUR 1 million imposed on it by the country's antitrust and competition watchdog AGCM ...

Vodafone Italia wins large contact centre of the year award

Published 24 Nov 2016 14:28 CET | Spain
Vodafone Italia has been awarded the Gold Medal for 'Large Contact Centre of the Year' at the European Contact Centre and ...

Vodafone Italia sales up 2.2% in September quarter

Published 15 Nov 2016 08:48 CET | Italy
Vodafone Italia reported service revenues up 2.2 percent in its fiscal second quarter to September, consolidating its return to ...





Calendar   /   Industry Events

26 Oct Cabsat
26 Oct MWC Los Angeles
27 Oct Android Dev Summit
28 Oct Millicom Q3 2021
28 Oct CyrusOne Q3
28 Oct Telefonica Brasil Q3
28 Oct Rovio Q3 2021
28 Oct MTN Nigeria Q3 2021
28 Oct STMicroelectronics Q3
28 Oct Comcast Q3
28 Oct Nokia Q3 2021
28 Oct Telenor Q3 2021
28 Oct Swisscom Q3 2021
28 Oct American Tower Corporation Q3
28 Oct Poly fiscal Q2
28 Oct HKBN FY results
28 Oct Amazon Q3
28 Oct Samsung Electronics Q3 2021
28 Oct CoreSite Q3 2021
28 Oct Airtel Africa Q3 2021
28 Oct Veon Q3 2021
28 Oct Apple fiscal Q3
28 Oct Telenet Q3 2021
28 Oct Cellnex Q3 2021
28 Oct Berec stakeholders forum
28 Oct Facebook Connect
29 Oct Proximus Q3 2021
29 Oct Tecnotree Q3 results
29 Oct Charter Communications Q3
29 Oct Shaw Communications fiscal Q3
29 Oct NEC fiscal Q2
29 Oct Shentel Q3 2021
29 Oct Hrvatski Telekom Q3 2021
::: More Calendar Items