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Vodafone launches AI chatbot Tobi in Germany

Wednesday 18 July 2018 | 15:34 CET | News
Vodafone Germany has launched its artificial intelligence-powered chatbot Tobi on the German market, enabling customers to ask questions and receive recommendations and product information. The company said it first started using Tobi in Germany towards the end of April and that the chatbot has since answered 12 percent of customer inquiries successfully. Tobi has been trained by experience consultants, while the chatbot is powered by IBM's artificial intelligence machine Watson, said Vodafone. The service can also pass customers onto additional Vodafone services like the MeinVodafone App or

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Categories: General
Companies: Vodafone Germany
Countries: Germany
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