0
Wireless

Wind tops Italian customer service survey

Monday 25 January 2016 | 09:07 CET | News
Italian operator Wind has been voted the country's top ranking mobile provider by the country's Association of Consumers. A survey of the association's 130 regional consumer bodies revealed that Wind is the quickest to reply to customer complaints and the most efficient in resolving after sales issues and coming to a joint settlement. In this regard, the operator has reduced the time it spends reaching joint settlements by 35 percent of the past four years. The recognition comes a couple of months after Wind was voted Italy's leadings telecoms company in terms of positive word of mouth among

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: Mobile & Wireless
Companies: Wind
Countries: Italy
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Wind offers 1 year of free calls in Valentine's promo

Published 08 Feb 2016 15:04 CET | Italy
Italian operator Wind has launched a St. Valentine's Day offer giving customers access to 12 months of unlimited free calls to ...

Italian consumer group denounces premium services scam

Published 18 Nov 2015 11:16 CET | Italy
Italian consumer group Codacons has urged consumers to continue reporting any charges for premium services they haven't requested ...

Operators fined further EUR 1.7 mln for premium services

Published 19 Oct 2015 08:44 CET | Italy
Italy's anti-trust and competition regulator AGCM has fined the operators Telecom Italia, 3 Italia, Wind and Vodafone Italia a ...

Wind leads Italian positive word of mouth ranking

Published 08 Oct 2015 14:16 CET | Italy
Italian operator Wind has been voted Italy's leadings telecoms company in terms of positive word of mouth among consumers, ...

Italy to introduce more transparent and complete phone bills

Published 29 Jan 2015 11:05 CET | Italy
Italian telecoms regulator Agcom has launched a public consultation on its proposals to make phone bills clearer and more ...

Italian operators fined EUR 5 mln for premium services scam

Published 22 Jan 2015 09:02 CET | Italy
Italy's anti-trust and competition regulator AGCM has fined the operators Telecom Italia, 3 Italia, Wind and Vodafone Italia a ...