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Broadband

Ziggo tests new customer service app from Techsee

Wednesday 29 June 2016 | 09:51 CET | News
Ziggo has signed a deal with Techsee to use its contact centre technology. The Techsee app will help Ziggo's contact centre provide better service to customers having problems with their home network and in-house cabling, said Ruben Uppelschoten, Vice President Customer Operations, at a Ziggo presentation. The app collects and sends photos over a secure connection, giving the customer service representatives more info. For example, if a customer has a problem installing a router, Ziggo send a SMS to their smartphone with a link to the app. Once the customer approves use of the app and clicks

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Categories: Fixed
Companies: Ziggo
Countries: Netherlands
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