UPC halts rollout of Horizon box firmware

Nieuws Video Nederland 2 OCT 2014
UPC halts rollout of Horizon box firmware
UPC has temporarily put onhold the rollout of its Horizon media box firmware, saying users were experiencing problems with it after installation, TotaalTV reported. The rollout of the firmware elicited immediate negative reactions in North Brabant and Limburg. Users said they had problem with recording TV programmes. When the number of complaints started to add up, UPC stopped the rollout. Horizon boxes with the new firmware were restored to the older 3.0 firmware version. UPC said it is working hard to identify the problems and that it is not sure yet when deployment will resume.

Categories:

Video,  Internet

Companies:

UPC,  Liberty Global

Countries:

Nederland

Tags:

Production planning & operations, Customer service, Launch, IT - applications, Consumer

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NEDERLAND 2 OCT 2014

UPC zet uitrol firmware Horizon stop na problemen

UPC heeft de uitrol van firmwareversie 3.1 voor de Horizon mediabox tijdelijk stopgezet. Reden hiervoor zijn problemen die gebruikers ondervonden nadat de firmware op hun Horizon-box werd geïnstalleerd. De firmware-uitrol zorgde al meteen na de uitrol in Noord-Brabant en Limburg (vanaf 25 september) voor klachten. Gebruikers ondervonden met name problemen met het opnemen van tv-programma's, aldus TotaalTV. Na het binnenkomen van de klachten heeft UPC besloten de uitrol voorlopig te stoppen. Horizon-mediabox

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