
With telcos gathering vast lakes of information, they need to know how to locate, extract, refine and organize such data in order to achieve monetization. To do this, they must understand the synergy between people, processes and tools, above all fostering a culture of innovative thinking among their workforce.
Smart organizations establish use cases related to data monetization, then work back to create a road map that will get them there. Operational efficiency, customer experience and new business models are common use cases. For any use case, the step by step road map principle is the same, and can yield significant benefits.Such benefits should become apparent in OPEX (identifying how to incentivize your workforce and increase their agility), CAPEX (monitoring and fine-tuning processes), revenues (using data to tailor services and drive loyalty) and new business (monetizing data by harnessing the Internet of Things).