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Telecompaper Privacy Statement

Your privacy is important to us. This policy covers how Telecom.paper BV ("Telecompaper") treats personal information that Telecompaper collects and receives. Personal information is information about you that is personally identifiable such as your name, address, e-mail address, or phone number, and that is not otherwise publicly available. This privacy notice tells you what to expect when Telecompaper collects personal information.

Who we are

We are Telecompaper, a company registered in The Netherlands.
Our registered office is at Standerdmolen 20-III, 3995 AA,Houten, The Netherlands.

The Information we collect

We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to provide and improve our service, products and experiences that you and our customers expect from us. 

Personal information is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual. 

We collect personal information about you in a number of different ways. In this section, we explain the different ways we collect personal information about you and the ways in which that information will be used.

This policy applies to all information collected or submitted on Telecompaper website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Company, Name, Telephone Number, Job description, and E-mail Address.

When you browse our website, you do so anonymously unless you have logged in. We do not automatically collect personal information, including your e-mail address. We do use Google Analytics to track utilisation of the www.telecompaper.com website. This information is used only to optimise the site and cannot identify you individually. Telecompaper uses the tool Hubspot as CRM-tool. This tool register you visits to our website. We store the information you provided when filling out a form on www.telecompaper.com. We amend this information to understand and learn how we can help our visitors the best. 

Access to certain Telecompaper web pages requires a login and a password. The use of those web pages, and the information from those sites, is be governed by our Terms and Conditions. When using our website - and you are logged in - we keep track of the pages that you read

At no point does Telecompaper receive any payment details. Adyen provides payment processing services to Telecompaper.

We use a third-party provider, Mailchimp, to deliver our ad hoc, monthly and quarterly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mailchimps privacy notice 

Cookies

A cookie is a small data file that many websites write to your computer’s hard drive when you visit them. A cookie cannot read data off your hard disk or read cookie files created by other sites.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of Telecompaper’s website if you do so.

At Telecompaper we use encrypted session cookies that expire at the end of your browsing session. The file is encrypted by our server so it cannot be read by others and is only set when you log in. The encrypted cookies contain: user name, identifier (a unique number in our system), your subscriptions. We also use unencrypted cookies that do not expire (persistent) but these do not identify you. These cookies contain your website preferences for screen-width, website preferences for text size, and the landing page, if these are set by you.

The way we use information

When you contact us via social media

We use a third-party provider, Hootsuite to manage our social media interactions If you send us a private or direct message via social media the message will be stored by Hootsuite and will not be shared with any other organisations.

When you phone us or email us

When you phone us or contact us by email with general queries, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to provide more information about our services.

We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

When you subscribe to our research, newsletters or tp:today / tp:vandaag

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

We need to use the contact details you provide to us in order to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

To provide you with the latest information about Telecompaper and our products and services, we may occasionally, send you an e-mail newsletter. To stop these e-mails you can unsubscribe via a link in the footer or send an e-mail to feedback@telecompaper.com to unsubscribe from our marketing communications.

We will also disclose your personal information if required to do so by law, to enforce our Terms and Conditions, or in urgent circumstances, to protect personal safety, the public or our websites.

How will your personal information be used and shared?

The personal information we collect allows us to:

  • provide the products and services you have ordered;
  • verify your identity and details of your payment method or credit card amount;
  • administer our website and provide customer services;
  • meet legal, regulatory and compliance requirements;
  • monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;
  • gather management information to form statistical and trend analysis;
  • communicate with you;
  • investigate any complaints about this website;
  • personalise your experience of this website; and
  • contact you about our research and services which we think might be of interest to you (where we have the appropriate permissions to do so; please see Paragraph 5 for more information).

We may share your personal information with our offices for the above purposes.

We may employ the services of third party service providers to help us in certain areas, such as website hosting and maintenance. In some cases the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.

If you provide a credit or debit card, we may also use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud as well as to process any transaction you attempt via the website.

What personal information do we collect?

You do not have to give us any personal information in order to use most of this website.

However, if you wish to register on this website, subscribe to a service, purchase research, or request further information, we may collect the following personal information from you:

  • name, phone number and email address; and
  • employer name, employer country and region.

We will also keep a record of any financial transaction you make with us but we do not directly collect, process or store your debit or credit card information.

Online payments made through this website are processed securely by a third-party payment provider Adyen. 

In addition, we may automatically collect information about the website that you came from or are going to. We also collect information about the pages of this website which you visit, IP addresses, the type of browser you use and the times you access this website. However, this information is aggregated and is not used to identify you.

How long do we keep your personal information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or legal requirements

To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Marketing communications

Where you have given us the appropriate permissions during the registration process to the website/website services (as applicable), we may from time to time contact you by email, telephone or post about our products and services (including from all our brands) that may be of interest to you.

If at any point, you would like to opt-out of receiving such marketing communications from us, or would like to change the channels that we use to contact you, please click on the unsubscribe link at the bottom of any emails you receive, or email us, stating your preferences, at GDPR@telecompaper.com.

What about technical information and analytics?

Information we collect about you

When you visit our site we will automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
  • information about your visit, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

Your rights

Under data protection laws, you have rights as an individual which you can exercise in relation to the information we hold about you. The easiest way to exercise any of these rights is to email us at GDPR@telecompaper.com. A summary of the rights is set out below.

Right of access

You are entitled receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information.

You also have the right to access your personal information which we are handling.

Right to rectification

You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.

Right to restriction

You can restrict our processing of your personal information where:

  • you think we hold inaccurate personal information about you;
  • our handling of your personal information breaks the law, but you do not want us to delete it;
  • we no longer need to process your personal information, but you want us to keep it for le-gal reasons; or
  • where we are handling your personal information because we have a legitimate interest (as described in the 'How we use your data' section above, and are in the process of ob-jecting to this use of your personal information.

Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.

Right to data portability

You have the right to receive your personal information in a structured, standard machine readable format and to send this to another organisation controlling your personal information.

This right only applies to your personal information we are handling because you consented to us using it or because there is a contract in place between us.

Right to erasure

You have the right to require us to erase your personal information which we are handling in the following circumstances:

  • where we no longer need to use your personal information for the reasons we told you we collected it for;
  • where we needed your consent to use your personal information, you have withdrawn your consent and there is no other lawful way we can continue to use your personal infor-mation;
  • when you object to our use of your personal information and we have no compelling rea-son to carry on handling it;
  • if our handling of your personal information has broken the law; and
  • when we must erase your personal information to comply with a law we are subject to.

Complaints or queries

Telecompaper tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was utmost care. It does not provide exhaustive detail of all aspects of Telecompaper's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

Telecompaper tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a 'subject access request' under data protection laws. If we do hold information about you, we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold, you need to send the request to GDPR@telecompaper.com, or write to the address provided below. Please be aware that we ask additional prove to confirm your identity.

Updating your personal information

You may review, correct, update or change your personal information at any time by contacting us at GDPR@telecompaper.com.

Data Security

Your Telecompaper account information is password-protected for your privacy and security. Telecompaper safeguards the security of the data you send us with physical, electronic, and managerial procedures. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the internet.

Our web- and data servers are located within Europe

Third party links

Telecompaper website contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage use to review the privacy policies of those other websites so you can understand how they collect, use and share your personal information. Telecompaper does not share your personal information with those websites and is not responsible for their privacy practices.

How to contact us with Questions or suggestions

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at GDPR@telecompaper.com or write to us at: You can also contact our Data Protection Officer (via DPO@telecompaper.com)

Telecompaper
to GDPR / DPO
Standerdmolen 20-III
3995 AA Houten
The Netherlands

 

Update to this policy

Telecompaper will amend this privacy statement from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site. This privacy notice was last updated on 20th May 2018 / Version 3


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