ZTE wants to take operators beyond connectivity with AI
GLOBAL 17 SEP

ZTE wants to take operators beyond connectivity with AI

ZTE wants to expand the role of telecom operators in the home. Connectivity remains the foundation, but AI services delivered on top should enable operators to generate new revenue.

ZTE delivering AI-powered interactive experiences across office, education, healthcare and home scenarios
GLOBAL 15 SEP

ZTE delivering AI-powered interactive experiences across office, education, healthcare and home scenarios

ZTE Corporation showcased its full-scenario AI Interactive Flat Panel solution at the International Broadcasting Convention (IBC) Show in Amsterdam, the Netherlands. Centered on the theme "Create the Moment" , this year's IBC aims to inspire the industry to create every moment that defines the future. With "Beyond Video—AI in Frames, Triple Growth Engines" as its core exhibition theme, ZTE announces its strategic shift from "video transmission" to "AI-empowered frame-level experiences" .

ZTE Unveils an End-to-End AI Video Solution to Fully Empower Operators' Video Services
GLOBAL 14 SEP

ZTE Unveils an End-to-End AI Video Solution to Fully Empower Operators' Video Services

ZTE Corporation officially launched its end-to-end AI Video Solution at IBC 2026. Centered on the core theme of "Experience Innovation — Intelligent Distribution — Ecosystem Expansion", the solution orchestrates three sub-solutions to build a complete value chain spanning user-interactive experience, AI-powered computing distribution and whole-home smart scenarios, fully empowering operators to upgrade their video-service offerings.​

Building Digital Trust and an Inclusive Future for ASEAN in the AI Era
ASIA 14 SEP

Building Digital Trust and an Inclusive Future for ASEAN in the AI Era

This year's GSMA M360 ASEAN was strategically co-located with the 15th ZTE Global Summit & User Congress. Together, they provided an unparalleled platform for global ICT leaders, policymakers, and ecosystem partners to exchange high-level insights and forge stronger industry partnerships. ZTE Corporation actively participated in GSMA M360 ASEAN 2026 and through keynote speeches, panel discussions, and joint forums, ZTE comprehensively showcased its strategic vision and practical achievements in advancing ASEAN's digital transformation in the AI era.

ZTE AI Smart Display Makes Global Debut at IBC 2026, Pioneering a New Era of Proactive Home Intelligence
GLOBAL 14 SEP

ZTE AI Smart Display Makes Global Debut at IBC 2026, Pioneering a New Era of Proactive Home Intelligence

ZTE Corporation announced the global debut of the AI Smart Display at IBC 2026. Compact yet powerful, the device redefines the connected home by fusing 4K entertainment, whole‑home IoT control, and agentic AI into a single, voice‑first platform that anticipates and serves the needs of every family member.

ZTE Global Summit & User Congress 2026 Opens in Kuala Lumpur, Advancing from Connectivity to Digital Value Creation
MALAYSIA 9 SEP

ZTE Global Summit & User Congress 2026 Opens in Kuala Lumpur, Advancing from Connectivity to Digital Value Creation

ZTE Corporation officially opened the 15th ZTE Global Summit & User Congress under the theme "Architecting Infinity–From Connectivity to Digital Value". Co-located for the first time with the GSMA M360 ASEAN, this event marks ZTE's largest annual overseas self-hosted forum. It gathers over 500 distinguished participants, including government officials, ICT industry leaders, operator executives, innovative enterprises, and ecosystem partners, to engage in deep discussions on future network evolution, the integration of AI and digital innovation, and regional digital economic growth.

Smart Dunning: dunning that reduces churn
EUROPE 8 SEP

Smart Dunning: dunning that reduces churn

Do you automatically send overdue payments to debt collection? Failing to consider a customer's previous payment behavior—or the impact of debt collection on customer experience—can become a costly mistake in the long run. Learn how your business can benefit from Smart Dunning: a flexible and personalized dunning strategy based on data-driven insights and machine learning.

SEPA Direct Debit fraud: prevent risk without hurting the customer experience
EUROPE 1 SEP

SEPA Direct Debit fraud: prevent risk without hurting the customer experience

For a telecom or broadband operator billing across Europe, SEPA Direct Debit is the natural way to collect a monthly subscription. It is cheap, it is automated, and in markets like the Netherlands, where automatische incasso is how most recurring bills are paid, it is simply what customers expect. But compared with a straightforward bank transfer, it carries a specific exposure: the payer can recall the money after it has been collected. That single feature sits behind most of what gets called direct debit fraud.

What happens when the payment stops stalling?
GLOBAL 21 AUG

What happens when the payment stops stalling?

Customer support has a design problem. Not in how it looks, but in how it works. Every ticket system, every phone queue, every chatbot is built around the same assumption: wait for the customer to have a problem, then try to solve it.

The margin telco still controls
EUROPE 4 AUG

The margin telco still controls

Operators have spent a decade competing on price and network. The one monthly interaction with every customer has barely changed. That is starting to look like a missed opportunity.

SCION: redesigning network security
GLOBAL 29 JUL

SCION: redesigning network security

Next to winner Integer, three more parties participated in the Telecom Insights Innovation Awards: Scion, Multibel and Phonecam. 

Seamless Fiber Registration as a Strategic Advantage
EUROPE 29 JUL

Seamless Fiber Registration as a Strategic Advantage

How to close the gaps between plan and as-built in constructing fiber networks and running them leaner and more profitably.

GLOBAL 23 JUL

Telco's value problem: Nearly 50% customers question what they pay for

Here's what the Simon-Kucher Global Telecom Study 2026 data says. 

GLOBAL 9 JUL

Carrier-Grade CPE Management at Scale: Engineering Confidence for Tier-1 Networks

In large-scale broadband environments, device management is no longer an operational afterthought. For international operators managing multi-million CPE estates, it directly affects service stability, risk exposure, cost-to-serve, and long-term scalability.

EUROPE 6 JUL

Smart fiber network management delivers ROI faster and longer

There is enormous pressure on new fiber optic networks to reach profitably as early as possible and last for the long term. The large capital outlays that need to generate solid returns for decades into the future are challenging network owners to find smart ways to manage their fiber networks efficiently. A new whitepaper from Speer IT explains how network owners can take advantage of smart network management platforms to accelerate and protect ROI over the network lifetime.

GLOBAL 1 JUL

The Hidden Backbone of Broadband: Why Every ISP Needs an Auto Configuration Server

A customer calls support because "the Wi-Fi is broken." The symptoms are familiar: buffering video, unstable VoIP, a smart TV that keeps dropping off the network, a work laptop stuck on a congested band. What's less obvious is how often the root cause isn't the access network at all. Instead, it's configuration drift in a gateway, firmware diversity across a mixed CPE estate, or a home setup that's "mostly fine" until peak time. Multiply this by tens of thousands of households (or millions), and support becomes a treadmill.

GLOBAL 10 APR

The Challenges Telecom Needs to Tackle – Before AI

While the telecom industry is rightly devoting energy and resources to AI innovations, there are telecom fundamentals that need to be dealt with first, before turning to emerging technologies. That means improving OSS and BSS, optimizing cloud operations, accelerating transformations and integrating smart roaming strategies. Along with helping operators reduce costs, monetize new services, enhance customer service and strengthen security, addressing these core issues will help lay the groundwork for AI transformations.

EUROPE 2 APR

Cellnex: enabling resilient connectivity across Europe

Cellnex is Europe's largest telecommunications towers and infrastructures operator, enabling operators to access a wide network of telecommunications infrastructures on a shared-use basis, and thus helping to reduce access barriers and to improve services in the most remote areas. 

GLOBAL 25 MRT

Hong Kong Science and Technology Parks Corporation debuts at startup-focused 4YFN

The Hong Kong Science and Technology Parks Corporation (HKSTP) has made its debut at 4 Years From Now (4YFN), the startup-focused platform held alongside Mobile World Congress, highlighting Hong Kong's growing ambitions to bring its technology ecosystem onto the global stage. HKSTP continues to strengthen its collaboration with the Hong Kong Trade Development Council (HKTDC) to support Hong Kong technology companies in expanding internationally. Through the joint organisation of the Hong Kong Tech Pavilion, the partnership creates opportunities for local innovators to connect with investors, partners, and markets from around the world.

GLOBAL 23 MRT

Fortinet: We are ahead of the cybercriminal

Fortinet drives cybersecurity innovation and the convergence of networking and security. With more than 50 integrated enterprise-grade products, the company says it secures people, devices, and data worldwide. A lot of customers rely on its widely deployed and validated solutions.

GLOBAL 18 MRT

Migrating from open-source ACS: why, when, and how?

In the early days of broadband operations, an open-source Auto Configuration Server (ACS) often feels like a sensible solution. It is flexible, cost-effective, and engineering teams can adapt it to their specific needs. For smaller ISPs or teams building their first device management environment, open-source ACS platforms offer a practical way to implement TR-069 workflows and automate basic CPE provisioning. Many operators still begin their journey this way.

GLOBAL 13 MRT

Hong Kong Tech Delegation expands its market presence at MWC

Following its successful participation last year, the Hong Kong Science and Technology Parks Corporation (HKSTP) has returned to Mobile World Congress 2026 in Barcelona. Together with the Hong Kong Trade Development Council (HKTDC), the delegation is showcasing 20 Hong Kong technology companies and institutions.

EUROPE 13 MRT

Fiber Network Digital Twinning: Why Accurate Data is So Critical

When managing telco fiber networks is your core business, you need to rely on the accuracy of your network data. This is especially true when you need to deliver service fast. Unresolved data errors in your fiber network can lead to operational chaos, and some very unhappy customers.

EUROPE 6 MRT

Hong Kong Tech Innovators Showcases Research-to-Market Strength, Unlocks New Partnership Opportunities in Europe

Hong Kong Science and Technology Parks Corporation (HKSTP), in collaboration with Hong Kong Trade Development Council (HKTDC), led a delegation of 20 local innovation and technology (I&T) companies and institutions to Barcelona, Spain, concluding a highly successful participation at the world's premier connectivity event—Mobile World Congress (MWC), and debuted at the startup-centric stage—4 Years From Now (4YFN) 2026. This participation has enabled local tech firms to access markets overseas, showcasing their strengths in research and development (R&D), and demonstrating the city's role as a leading international I&T hub.

Just In

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Canadian telecoms regulator improves Broadband Fund

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BT Belgium

14:50

Nebula increases revenue of GBP 15 million in 2025

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Verizon offers new SD7 Ultra push-to-talk handset from Siyata

Commentary

8 SEP 10:16

Odido matches KPN and VodafoneZiggo on cash flow margin, but growth remains limited

11 AUG 10:49

Can Ziggo Group creation improve visibility for the Dutch market?

2 JUL 11:26

Canal Plus misses chance to strengthen Dutch business, time for exit?

23 JUN 09:56

ACM blocks Delta/Glaspoort deal - what can KPN do?

Background

14 SEP 00:34

The week in telecom: iPhone comes to foldable market, European satellite summit underlines sovereign push

7 SEP 11:54

Citymesh capital injection eases doubts over Digi Belgium future

6 SEP 21:46

The week in telecom: smart wearables at Ifa, Deutsche Telekom reshuffle and Vodafone tries premium 5G

30 AUG 23:50

The week in telecom: Meta pays up, SKT and MTN monetise data centres, and mobile network-sharing in demand