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Ofcom moves to make mobile switching process easier

Wednesday 23 March 2016 | 15:25 CET | News
UK regulator Ofcom has announced new proposals to make it easier and quicker for mobile phone customers to change provider. It is moving to overhaul mobile switching after research found that around 2.5 million people who changed mobile provider in the last 18 months have experienced at least one major problem during the process (38%). Ofcom is proposing two alternative options to make the process quicker and easier. Its preferred option is a 'gaining provider-led' process, which places responsibility for the switch, including the transfer of a customer's mobile phone number, entirely in the

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Categories: Mobile & Wireless
Countries: United Kingdom
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