0
Broadband

US consumers happier with OTT but cord cutters decline - study

Friday 29 September 2017 | 13:51 CET | News
US pay-TV subscribers are growing increasingly satisfied with over-the-top streaming TV services such as Netflix and Hulu, but they are also spending nearly an hour more a week watching regularly scheduled television programming than they did two years ago, according to studies from JD Power. Overall customer satisfaction with the streaming video service experience (7.91 on a 10-point scale) and performance and reliability (7.97) has slightly improved year over year, while overall satisfaction with traditional pay-TV services has fallen to 710 this year (on a 1,000-point scale) from 724 last

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: Broadcast & Satellite / Internet
Companies: Hulu / Netflix
Countries: United States
::: add a comment
This article is part of dossier

OTT


Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Over 70% of US consumers plan to keep cord pay-TV service

Published 28 Aug 2018 09:23 CET | United States
Although cord cutting is still on the rise in the US, over 7 in 10 consumers have no plans to give up their existing cable, ...

Third of US mobile customers make device or plan purchase in non-carrier stores

Published 17 Aug 2018 07:52 CET | United States
US customers who make a purchase in a carrier-owned store are more satisfied with their sales representative but non-carrier ...

OTT players prepare new attack on video market

Published 23 Apr 2018 15:02 CET | Netherlands
Anyone thinking Netflix may be approaching saturation point is mistaken. The OTT market is still in full development, with new ...

Netflix uptake hits 73% in US, same as pay TV - study

Published 20 Dec 2017 15:51 CET | United States
Some 73 percent of Americans aged 18 to 59 subscribe to Netflix, exactly the same proportion as those subscribing to traditional ...

Traditional pay-TV providers to drop to 60% of US households by 2030

Published 29 Nov 2017 15:39 CET | United States
The share of US households subscribed to live, multi-channel pay-TV services is expected to fall to 79 percent in 2030 from 85 ...

US cable channels launch Philo streaming TV service

Published 14 Nov 2017 15:00 CET | United States
A group of US cable networks has launched a new subscription streaming service focused on entertainment, lifestyle and knowledge ...

Sling TV agrees distribution with Competitive Carriers Association

Published 26 Oct 2017 17:39 CET | United States
Sling TV entered into a deal with Competitive Carriers Association (CCA) to bundle the live and on-demand over-the-top (OTT) ...

Hulu buys exclusive US subscription streaming rights to 3 sitcoms

Published 03 Oct 2017 10:56 CET | United States
Hulu entered into a new agreement with the Disney-ABC Television Group for the exclusive US subscription video-on-demand rights ...

Amerikaan tevreden met OTT, aantal cordcutters neemt af - JD Powers

Published 29 Sep 2017 15:00 CET | United States
Amerikaanse abonnees op betaal-tv zijn in toenemende mate tevreden met OTT-diensten zoals Netflix en Hulu, maar zijn spenderen ...

Over a quarter of Canadians thinking of cutting the cord

Published 09 Jun 2017 09:43 CET | Canada
Over a quarter of Canadian cable and satellite television subscribers are thinking of cutting the cord, pushed by the ...

Alternative video services help drive cord-cutting - study

Published 30 Sep 2016 10:45 CET | United States
AT&T and Verizon won kudos from customers across product segments and regions, according to studies from JD Power for this year. ...

Three-fifths of streaming video customers are cord stackers

Published 26 Aug 2016 08:53 CET | United States
A new study from J.D. Power has found that although the number of customers who cut the cord on pay-TV is growing, the majority ...





Calendar   /   Industry Events

25 Oct Facebook Q3
25 Oct Dtac Q3 2021
25 Oct Calix Q3 2021
26 Oct F5 Networks fiscal Q4
26 Oct Twitter Q3 2021
26 Oct MediaTek Q3
26 Oct Microsoft fiscal Q1
26 Oct SK hynix Q3
26 Oct Orange group Q3 2021
26 Oct Siminn Q3 2021
26 Oct KPN Q3 2021
26 Oct NENT Q3 2021
26 Oct Juniper Networks Q3 2021
26 Oct Corning Q3
26 Oct TIM Brasil Q3 2021
26 Oct Alphabet Q3 2021
26 Oct Digital Realty Q3
26 Oct MWC Los Angeles
26 Oct Samsung Developer Conference
26 Oct Cabsat
26 Oct FCC meeting
27 Oct Vertiv Q3
27 Oct Netgear Q3
27 Oct Megacable Q3
27 Oct Twilio Q3
27 Oct Telefonica Deutschland Q3 2021
27 Oct TIM Q3 2021
27 Oct Spotify Q3 2021
27 Oct Android Dev Summit
27 Oct Digital Utilities Europe 2021
::: More Calendar Items