Onze.nl's AI now listens to both sides of the call
NETHERLANDS 12:44

Onze.nl's AI now listens to both sides of the call

Four months after launching as a self-described "AI-native" mobile provider, the Dutch start-up Onze.nl is expanding its call summaries and opening them to business customers. Until now, post-call summaries were based only on what the subscriber said. From today, the service also captures the other person's side of the conversation, and the feature is open to businesses of all sizes. After each call, subscribers receive a summary and a full transcript by email. Whether a doctor moves an appointment, a client asks for a quote or a contractor names a price, it ends up in the summary. Users can look up what was agreed without taking notes.

TCO-Optimized AI Factory Vision from ZTE at Data Centre World Singapore 2026
GLOBAL 2 OKT

TCO-Optimized AI Factory Vision from ZTE at Data Centre World Singapore 2026

At Data Centre World (DCW) Singapore 2026, David AN, Director of ZTE CTO Group, delivered a keynote titled "From Data Center to AI Factory, TCO-Optimized AIDC" in the DCW Keynote Theatre. The presentation outlined how the explosive growth of AI is transforming data centers from traditional facilities into integrated AI factories, and why the industry must optimize the entire AI factory lifecycle - not individual components—to achieve sustainable total cost of ownership (TCO).

Great software isn't developed in isolation....
EUROPE 30 SEP

Great software isn't developed in isolation....

But by the needs of the customers who rely on our solutions every day. From increasing subscriber expectations to new operational and technology challenges, service providers are constantly having to navigate exactly how these changes will affect their operations. Their feedback provides valuable insight into where the industry is heading and what capabilities are needed next. By listening closely to our partners, we can ensure our software continues to evolve in ways that deliver meaningful business value. Genexis CTO, Conny Franzén, explains how customer feedback shapes product development and why collaboration remains one of the strongest drivers for software upgrades.

ZTE and China Mobile Research Institute Win 2026 Leading Lights Award for 5G/6G Innovation
CHINA 30 SEP

ZTE and China Mobile Research Institute Win 2026 Leading Lights Award for 5G/6G Innovation

ZTE together with the China Mobile Research Institute, has won the 2026 Leading Lights Award for "Outstanding Use Case: 5G/6G Innovation" for the GigaMIMO solution and its field practices. The award recognizes 5G and pre6G network projects that deliver quantifiable value on live networks. The award marks that the jointly developed GigaMIMO solution has received international authoritative recognition, setting a benchmark for the smooth evolution from 5G-A to 6G with proven implementability.

Your AI's Worth Depends on How Fast You Can Keep It Up to Date
EUROPE 28 SEP

Your AI's Worth Depends on How Fast You Can Keep It Up to Date

Whether to use AI is not the question operators are working on this year – how to deliver it is. A pilot proves the idea, then meets the systems that carry traffic and revenue and runs into problems: disorganized data, test environments unlike production conditions, charging interfaces built for predictable callers and an operating model that releases on a schedule set months earlier. Any of these can hold an AI project back. But one element determines how long it takes to solve these issues.

ZTE's Malaysia CelcomDigi Dual-Network Integration Project Won the Gold Award of IPMA Global Project Excellence Awards 2026
MALAYSIA 25 SEP

ZTE's Malaysia CelcomDigi Dual-Network Integration Project Won the Gold Award of IPMA Global Project Excellence Awards 2026

ZTE has won the Gold Award at the IPMA Global Project Excellence Awards 2026 for its exceptional performance on the Malaysia CelcomDigi dual-network integration project. Standing out among numerous outstanding projects worldwide, this honor marks strong industry recognition of ZTE's capabilities in delivering ultra-large-scale, highly complex communication networks. It also reflects ZTE's systematic practices in independent innovation, digital-intelligence applications, and localized operations, earning authoritative international certification for its globally competitive project management system. 

U Mobile and ZTE have successfully completed a proof-of-concept (POC) of a portable, fully off-grid 5G network site powered entirely by 100% green energy
MALAYSIA 24 SEP

U Mobile and ZTE have successfully completed a proof-of-concept (POC) of a portable, fully off-grid 5G network site powered entirely by 100% green energy

ZTE Corporation together with U Mobile, Malaysia's best 5G network provider, has successfully completed a proof-of-concept (POC) of a portable, full off-grid 5G network site powered entirely by 100% green energy, demonstrating a faster and more sustainable approach to extending connectivity to remote and underserved communities. 

ZTE HI-OTN Earns the Unanimous Perfect Score at the Leading Lights Awards
GLOBAL 21 SEP

ZTE HI-OTN Earns the Unanimous Perfect Score at the Leading Lights Awards

ZTE announced that its HI-OTN (High-Performance & High-Intelligence Optical Transport Network) solution has won the "Most Innovative Optical Networking Product or Solution (Systems)" award at Light Reading's 2026 Leading Lights Awards. HI-OTN was the only entry in any category to receive a unanimous 10 from the judges this year. This rigorous assessment reflects the solution's combined strength in technological breakthroughs, intelligent capabilities, and commercial deployment, earning high recognition from a judging panel of more than 30 industry analysts.

ZTE wants to take operators beyond connectivity with AI
GLOBAL 21 SEP

ZTE wants to take operators beyond connectivity with AI

ZTE wants to expand the role of telecom operators in the home. Connectivity remains the foundation, but AI services delivered on top should enable operators to generate new revenue.

ZTE delivering AI-powered interactive experiences across office, education, healthcare and home scenarios
GLOBAL 15 SEP

ZTE delivering AI-powered interactive experiences across office, education, healthcare and home scenarios

ZTE Corporation showcased its full-scenario AI Interactive Flat Panel solution at the International Broadcasting Convention (IBC) Show in Amsterdam, the Netherlands. Centered on the theme "Create the Moment" , this year's IBC aims to inspire the industry to create every moment that defines the future. With "Beyond Video—AI in Frames, Triple Growth Engines" as its core exhibition theme, ZTE announces its strategic shift from "video transmission" to "AI-empowered frame-level experiences" .

ZTE Unveils an End-to-End AI Video Solution to Fully Empower Operators' Video Services
GLOBAL 14 SEP

ZTE Unveils an End-to-End AI Video Solution to Fully Empower Operators' Video Services

ZTE Corporation officially launched its end-to-end AI Video Solution at IBC 2026. Centered on the core theme of "Experience Innovation — Intelligent Distribution — Ecosystem Expansion", the solution orchestrates three sub-solutions to build a complete value chain spanning user-interactive experience, AI-powered computing distribution and whole-home smart scenarios, fully empowering operators to upgrade their video-service offerings.​

Building Digital Trust and an Inclusive Future for ASEAN in the AI Era
ASIA 14 SEP

Building Digital Trust and an Inclusive Future for ASEAN in the AI Era

This year's GSMA M360 ASEAN was strategically co-located with the 15th ZTE Global Summit & User Congress. Together, they provided an unparalleled platform for global ICT leaders, policymakers, and ecosystem partners to exchange high-level insights and forge stronger industry partnerships. ZTE Corporation actively participated in GSMA M360 ASEAN 2026 and through keynote speeches, panel discussions, and joint forums, ZTE comprehensively showcased its strategic vision and practical achievements in advancing ASEAN's digital transformation in the AI era.

GLOBAL 14 SEP

ZTE AI Smart Display Makes Global Debut at IBC 2026, Pioneering a New Era of Proactive Home Intelligence

ZTE Corporation announced the global debut of the AI Smart Display at IBC 2026. Compact yet powerful, the device redefines the connected home by fusing 4K entertainment, whole‑home IoT control, and agentic AI into a single, voice‑first platform that anticipates and serves the needs of every family member.

MALAYSIA 9 SEP

ZTE Global Summit & User Congress 2026 Opens in Kuala Lumpur, Advancing from Connectivity to Digital Value Creation

ZTE Corporation officially opened the 15th ZTE Global Summit & User Congress under the theme "Architecting Infinity–From Connectivity to Digital Value". Co-located for the first time with the GSMA M360 ASEAN, this event marks ZTE's largest annual overseas self-hosted forum. It gathers over 500 distinguished participants, including government officials, ICT industry leaders, operator executives, innovative enterprises, and ecosystem partners, to engage in deep discussions on future network evolution, the integration of AI and digital innovation, and regional digital economic growth.

EUROPE 8 SEP

Smart Dunning: dunning that reduces churn

Do you automatically send overdue payments to debt collection? Failing to consider a customer's previous payment behavior—or the impact of debt collection on customer experience—can become a costly mistake in the long run. Learn how your business can benefit from Smart Dunning: a flexible and personalized dunning strategy based on data-driven insights and machine learning.

EUROPE 1 SEP

SEPA Direct Debit fraud: prevent risk without hurting the customer experience

For a telecom or broadband operator billing across Europe, SEPA Direct Debit is the natural way to collect a monthly subscription. It is cheap, it is automated, and in markets like the Netherlands, where automatische incasso is how most recurring bills are paid, it is simply what customers expect. But compared with a straightforward bank transfer, it carries a specific exposure: the payer can recall the money after it has been collected. That single feature sits behind most of what gets called direct debit fraud.

GLOBAL 21 AUG

What happens when the payment stops stalling?

Customer support has a design problem. Not in how it looks, but in how it works. Every ticket system, every phone queue, every chatbot is built around the same assumption: wait for the customer to have a problem, then try to solve it.

EUROPE 4 AUG

The margin telco still controls

Operators have spent a decade competing on price and network. The one monthly interaction with every customer has barely changed. That is starting to look like a missed opportunity.

GLOBAL 29 JUL

SCION: redesigning network security

Next to winner Integer, three more parties participated in the Telecom Insights Innovation Awards: Scion, Multibel and Phonecam. 

EUROPE 29 JUL

Seamless Fiber Registration as a Strategic Advantage

How to close the gaps between plan and as-built in constructing fiber networks and running them leaner and more profitably.

GLOBAL 23 JUL

Telco's value problem: Nearly 50% customers question what they pay for

Here's what the Simon-Kucher Global Telecom Study 2026 data says. 

GLOBAL 9 JUL

Carrier-Grade CPE Management at Scale: Engineering Confidence for Tier-1 Networks

In large-scale broadband environments, device management is no longer an operational afterthought. For international operators managing multi-million CPE estates, it directly affects service stability, risk exposure, cost-to-serve, and long-term scalability.

EUROPE 6 JUL

Smart fiber network management delivers ROI faster and longer

There is enormous pressure on new fiber optic networks to reach profitably as early as possible and last for the long term. The large capital outlays that need to generate solid returns for decades into the future are challenging network owners to find smart ways to manage their fiber networks efficiently. A new whitepaper from Speer IT explains how network owners can take advantage of smart network management platforms to accelerate and protect ROI over the network lifetime.

GLOBAL 1 JUL

The Hidden Backbone of Broadband: Why Every ISP Needs an Auto Configuration Server

A customer calls support because "the Wi-Fi is broken." The symptoms are familiar: buffering video, unstable VoIP, a smart TV that keeps dropping off the network, a work laptop stuck on a congested band. What's less obvious is how often the root cause isn't the access network at all. Instead, it's configuration drift in a gateway, firmware diversity across a mixed CPE estate, or a home setup that's "mostly fine" until peak time. Multiply this by tens of thousands of households (or millions), and support becomes a treadmill.

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Commentary

24 SEP 13:37

What is KPN's response to the brand expansion at Odido and VodafoneZiggo?

8 SEP 10:16

Odido matches KPN and VodafoneZiggo on cash flow margin, but growth remains limited

11 AUG 10:49

Can Ziggo Group creation improve visibility for the Dutch market?

2 JUL 11:26

Canal Plus misses chance to strengthen Dutch business, time for exit?

Background

11 OKT 23:39

The week in telecom: DT puts a figure on telco AI potential, SpaceX threatens mobile launch and Paramount seals WBD deal

4 OKT 23:20

The week in telecom: FTTH sparks UK competition, AI coming to telco bundles and Samsung raises prices

3 OKT 18:20

Belgian Weekly - Week 40

3 OKT 18:04

German Weekly - 40