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Broadband

Ofcom wants automatic compensation for poor service

Friday 24 March 2017 | 09:13 CET | News
Ofcom wants providers to automatically compensate their subscriber for moments when service is poor. The UK regulator has proposed rules that would require providers pay compensation in the form of a cash payment, or credit on a bill, without customers having to go through potentially lengthy and difficult claims processes. The rules would apply to landline and broadband household and business customers. Ofcom is now inviting interested parties to submit comments to the consultation around the rules until 5 June. It expects to publish its decision around the end of the year. In response to

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Categories: Fixed / Internet
Companies: BT / Ofcom / Sky / Virgin Media
Countries: United Kingdom
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