According to the provisions of the latest decree published by the government, “the suspension of portability will only affect those operations in which the presence of the operators in question or their agents or the user is required, except in cases of force majeure”.
The new decree also bans the country’s operators from raising the price of any service as long as Spain’s "State of Alarm" remains in force. Price increases announced prior to the state of alarm are exempted from the ban, as are existing promotions that may expire during the lockdown.
Operators are also prohibited from carrying out “extraordinary marketing activities” for services that require number portability, in that these may increase the need for users to attend a customer service centre or require physical interventions at customer homes to maintain the service.
