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General

Swisscom introduces its own AI, chatbots in customer service centre

Friday 13 October 2017 | 11:21 CET | News
Swisscom is introducing its own AI chatbots for its customer services. Pascal Jaggi, the head of Customer Care at Swisscom, has presented the operator's own artificial intelligence (AI) system Cosmos, which can distribute written enquiries from customers to the right employees. From 2018, the operator plans to launch a chatbot for processing voice communication.

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Categories: General
Companies: NICE Systems / Swisscom
Countries: Switzerland
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