UFC tests 4G in Paris, sues operators for misleading adverts

Wednesday 6 November 2013 | 08:47 CET | News
French consumer association UFC-Que Choisir has published a report demonstrating the wide divergence between mobile operators' marketing messages about LTE speeds and the real throughput experienced by customers. Calling the difference "an intolerable discrepancy", UFC writes that a testing programme it commissioned covering 80 percent of Paris streets found that Orange France's 4G service is available in 79.3 percent of the city, with part of the southwest unserved. As for SFR, the operator covers under 75 percent of the capital, leaving many pockets without 4G service. Bouygues Telecom

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: Mobile & Wireless
Companies: Arcep / Bouygues Telecom / Orange Business France / SFR
Countries: France
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Arcep updates mobile coverage, QoS scoreboard

Published 28 May 2015 22:57 CET | France
French telecom regulator Arcep has updated its scoreboard for mobile coverage and QoS. The authority introduced the scoreboard ...

Orange France, Free top UFC-Que Choisir ISP rankings

Published 25 May 2015 09:43 CET | France
Orange France and Free topped the latest ISP rankings from consumer association UFC-Que Choisir. Both rated "very good" overall ...

Bouygues boosts average LTE speed to 25 Mbps in July-August

Published 10 Sep 2014 18:33 CET | France
French operator Bouygues Telecom has improved download times over its LTE network in the July-August period, compared to the ...

Arcep holds chat on 4G services with consumers

Published 31 Mar 2014 09:46 CET | France
French telecom regulator Arcep expressed satisfaction with the high level of internet users' engagement in a chat session it held ...

UFC warns that consumers could suffer if Bouygues buys SFR

Published 10 Mar 2014 13:07 CET | France
French consumer association UFC Que Choisir sees a cause for concern in Vivendi's potential sale of SFR to rival operator ...

French operators claim over 1 mln 4G customers

Published 10 Jan 2014 09:31 CET | France
Orange France announced that it reached its goal of over 1 million 4G customers by the end of 2013. Orange said it covers around ...

French government requires operators to tout real speeds

Published 16 Dec 2013 10:48 CET | France
France's ministers of consumer affairs and the digital economy have issued a decree to force telecom companies to improve the ...

Orange not talking to Free about network sharing - CEO

Published 27 Nov 2013 12:15 CET | France
France is too small a market for four big operators and consolidation is sure to come some time in the future, according to ...

UFC claims 3G service quality has declined in France

Published 20 Nov 2013 10:11 CET | France
French consumer association UFC-Que Choisir claims that the quality of operators' 3G mobile services has declined as they push ...

Orange rebuffs accusation of misleading consumers on 4G

Published 07 Nov 2013 11:06 CET | France
Orange has expressed surprise at French consumer association UFC-Que Choisir's announcement that Orange France was misleading ...

Belgian 3G services much improved, 4G still limited - study

Published 27 Aug 2013 09:15 CET | Belgium
While the roll-out of 4G in Belgium has so far proved limited, mobile internet services over 3G have improved considerably, ...

Consumer group sues Free Mobile over service quality

Published 17 Jan 2013 12:18 CET | France
French consumer association UFC-Que Choisir has filed a lawsuit against Free Mobile for allegedly misleading customers about the ...

Consumer group wants phone insurance regulation

Published 20 Dec 2012 09:12 CET | France
French consumer association UFC-Que Choisir has criticised the country's mobile phone insurance offered by operators after an ...

42% of French have never changed mobile operator - survey

Published 19 Sep 2012 08:44 CET | France
Some 42 percent of French consumers have never switched mobile operator, according to a 2,000-person survey conducted by Deloitte ...

Court dismisses UFC's 'unlimited' ad suit against SFR

Published 05 Jul 2012 10:01 CET | France
A Paris court rejected French consumer association UFC-Que Choisir's lawsuit against mobile and broadband operator SFR, accused ...

UFC threatens legal action over Free Mobile service faults

Published 27 Mar 2012 09:54 CET | France
French consumer association UFC-Que Choisir has written to new operator Free Mobile to put it on notice about its obligations of ...

UFC attacks mobile operators over 'unlimited' contracts

Published 08 Feb 2012 11:00 CET | France
French consumer association UFC-Que Chosir has challenged the country's mobile operators to re-examine and republish their ...

UFC antitrust suit vs Orange France over quad-play

Published 05 Jan 2012 10:27 CET | France
French consumers association UFC-Que Chosir has brought a charge against Orange France's quad-play service, Orange Open, to the ...