Zoom Video Communications has agreed to buy Five9, the provider of an intelligent cloud contact centre, in an all-stock transaction worth USD 14.7 billion. After completion, Five9 will become an operating unit of Zoom. Current CEO Rowan Trollope will become a president of Zoom and continue in his current role, reporting to Zoom CEO Eric Yuan.
Five9’s cloud-based contact centre software is scalable, with a full suite of applications that enable the management of customer interactions across many different channels. Zoom plans to combine the company’s Contact Center as a Service (CCaaS) service with its own communications platform, a move it says will “transform how businesses connect with their customers” and build the customer engagement platform of the future.
Under the agreement, Five9 shareholders will receive 0.5533 shares of Zoom shares for each of their own. The transaction represents a share value estimated at USD 200.28 based on the closing share price of Zoom shares on 16 July. The board of directors of both companies have approved the transaction.
